Overview
On Site
USD 28.50 - 31.00 per hour
Full Time
Skills
Jersey
Audiovisual
FOCUS
Documentation
Inventory Management
Leadership
Tier 1
Collaboration
Knowledge Sharing
Onboarding
Mobile Applications
Regulatory Compliance
Customer Service
Help Desk
Technical Support
Computer Hardware
Change Management
Management
Network
Servers
Database
Problem Solving
Conflict Resolution
Root Cause Analysis
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:
Responsibilities:
Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.
Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.
Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.
Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.
Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.
Handle escalated tickets related to server and network challenges, ensuring timely resolutions.
Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.
Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.
Requirements
Proven experience in a help desk or technical support role.
Strong knowledge of PC hardware, peripherals, and related troubleshooting.
Familiarity with corporate IT processes, such as Incident, Problem, and Change management.
Ability to manage user accounts and perform lifecycle tasks efficiently.
Solid understanding of network systems, servers, and databases.
Excellent problem-solving skills and the ability to perform root-cause analysis.
Exceptional communication skills and a customer-focused approach.
Ability to work effectively in a fast-paced, team-driven environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:
Responsibilities:
Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.
Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.
Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.
Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.
Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.
Handle escalated tickets related to server and network challenges, ensuring timely resolutions.
Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.
Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.
Requirements
Proven experience in a help desk or technical support role.
Strong knowledge of PC hardware, peripherals, and related troubleshooting.
Familiarity with corporate IT processes, such as Incident, Problem, and Change management.
Ability to manage user accounts and perform lifecycle tasks efficiently.
Solid understanding of network systems, servers, and databases.
Excellent problem-solving skills and the ability to perform root-cause analysis.
Exceptional communication skills and a customer-focused approach.
Ability to work effectively in a fast-paced, team-driven environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.