Desktop Support Technican

Overview

On Site
$23 - $25
Full Time
No Travel Required

Skills

Desktop Support
communication skills
excellent customer service
critical thinking
Windows 10
Active Directory
Microsoft Office 365

Job Details

Company and Job Description

Vance Brothers is a prominent asphalt manufacturing and contracting company delivering quality products. This is a fast-paced environment, and this person must be able to show excellent customer service and communication skills while being able to multitask. This position is a full-time, entry-level position which will be on-site.  We pride ourselves in offering excellent customer service and products with competitive prices.  

Job Summary

The Desktop Support Tech provides technical support to monitor and maintain correct operation of company’s computers and network.

Job Summary

  • Assist employees with routine IT needs
  • Install, troubleshoot, and repair computer systems, hardware, and computer peripherals via phone, in person or electronically in a timely manner
  • System setups and orientation for new hires
  • Identify, communicate, and resolve technical issues
  • Manage inventory of company desktop and laptop equipment
  • Maintain parts and software inventory and logs all service/repair activity
  • Manage and order toner supply for printers
  • Support and set-up of company phones (desktop, I-phone, and Android)

KSA’s – Knowledge, Skills & Abilities

  • Excellent customer service skills
  • Strong troubleshooting and critical thinking skills
  • Strong Office 365 and Windows 10/11 skills
  • Active Directory

Education and Experience

  • High School diploma or GED
  • Experience with Mobile Device Management (MDM) software preferred

Physical Requirements

  • Lift, push/pull up to 20 pounds
  • Maneuver between floors
  • Reaching overhead and below waist level
  • Alternate sit and stand, stoop, kneel, crouch

Compensation and Benefits 

  • Weekly Pay
  • Overtime paid after 8 hours worked a day
  • Paid Time Off after 1 year of Employment
  • 401-K Plan
  • Employee Only Health Insurance Paid 100% by Company, Family Coverage Options Available
  • Employee Only Life Insurance - $20,000 Paid by Company
  • Additional Insurance Options Available
  • Bonus Eligibility at the end of the year
  • An opportunity for growth, development, and internal promotion


EOE / Veterans and persons with disabilities are encouraged to apply