Help Desk Support - Onsite

Overview

On Site
Depends on Experience
Contract - W2
Contract - 11 Month(s)

Skills

Help Desk
Customer Service
IT Help Desk
IT customer service
IT issues
IT Troubleshooting
IT Support desk call center
Call center
Calls
Email
Technical Support
IT concepts
IT practices
IT procedure

Job Details

Title: Help Desk Support - Onsite

Mandatory skills:


Help Desk,
Customer Service,
IT Help Desk, IT customer service, IT issues,
IT Troubleshooting, IT Support desk call center,
Call center, Calls, Email, Technical Support,
IT concepts, IT practices, IT procedure

Description:


This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.
An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.
This position does not have on call responsibilities.

Top Skills & Years of Experience:
Customer Service (6 mo. experience)
Basic IT Troubleshooting (6 mo. experience)
Call center experience (6 mo. experience)

Nice to have skills:
Previous IT Support desk call center experience

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.


Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008

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About VIVA USA INC