Digital Content Analyst

Overview

On Site
$31.37 - $40.31 hourly
Contract - W2
Contract - Temp

Skills

Testing
Publishing
Analytical Skill
Usability
Customer Satisfaction
Attention To Detail
Customer Engagement
Layout
Customer Facing
Regulatory Compliance
JIRA
Collaboration
Auditing
Project Documentation
Knowledge Sharing
Content Management
Content Management Systems
Drupal
WordPress
Data Analysis
Tableau
Dashboard
Microsoft Excel
Communication
Documentation
Management
SQL
Data Extraction
User Experience
Optimization
Analytics
Telecommunications
Artificial Intelligence
Messaging

Job Details

RESPONSIBILITIES:
Kforce has a client that is seeking a Digital Content Analyst in Stamford, CT.

Summary:
The Digital Content Analyst will drive the execution of an interactive, digital self-service experience for customers by testing, optimizing, and publishing online support content. This role combines analytical thinking with hands-on content management to enhance usability, improve customer satisfaction, and reduce call-in rates. The ideal candidate is data-driven, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment.

Responsibilities:
* Analyze customer interaction data, including -helpfulness- feedback and call-in rates, to identify trends and underperforming content
* Make data-backed recommendations to improve content performance and user experience
* Manage and update online content within the Content Management System (CMS) - including page updates, layout adjustments, and policy notifications
* Create and maintain vanity URLs for customer-facing communications (e.g., SMS notifications)
* Perform recurring content audits to ensure accuracy, consistency, and compliance with internal and FCC requirements
* Support day-to-day operations by managing dozens of content update requests and quick-turn tasks through JIRA
* Extract and manipulate data from Tableau dashboards using Excel to identify patterns, trends, and actionable insights
* Collaborate with stakeholders to understand new requirements, share performance results, and maintain project documentation and internal knowledge bases

Typical Day Breakdown:
* 20% - Data analysis and metric interpretation
* 40% - Content optimization, audits, and updates across digital support sites
* 40% - Project documentation and internal knowledge sharing

REQUIREMENTS:
* 2-5 years of experience in digital content management, data analysis, or a related field
* Proficiency with Content Management Systems (Drupal preferred; WordPress or similar acceptable)
* Strong data analysis skills - ability to interpret Tableau dashboards, identify insights, and summarize findings
* Solid Excel skills, including the ability to create and apply formulas independently
* Exceptional organization, communication, and documentation skills
* Comfortable managing multiple priorities and working across functional teams in a dynamic environment

Preferred Skills:
* Familiarity with SQL for data extraction or validation
* Experience with user experience (UX) optimization and digital analytics
* Background in telecommunications or regulated industries (a plus)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Kforce Technology Staffing