CRM Manager (Retail)

Overview

Hybrid
$71 - $86
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Customer Relationship Management (CRM)

Job Details

A globally leading technology company is seeking a Retail CRM Manager to support the strategy development and execution of marketing campaigns for product programs within its Retail division across the company website, the mobile store app, and in over 500 stores worldwide. If you re passionate about driving impactful retail marketing initiatives and want to be part of a dynamic global team, we d love to hear from you. Apply now to join us and help shape the future of retail customer engagement.

Job Responsibilities:

  • Drive Retail s CRM capability for the global retail business focused on customer acquisition and retention.
  • Ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement.
  • Grow customer lifetime value with an optimized and evolving portfolio of communication levers that you help to integrate.
  • Effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets.
  • Additionally, partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamic infrastructure that leverages existing and new technologies.
  • Serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities.

Key Qualifications:

  • 8-10 years experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
  • Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
  • Retail (online and in store) and product launch experience preferred
  • Experience working in a global organization on multi-market, multi-language projects
  • Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
  • Able to work independently and with ambiguity innovating down to the details to develop a new idea
  • Strong program and project manager skills
  • Able to manage complexity by synthesizing information
  • Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations
  • Able to engage, influence and balance needs of multiple stakeholders at all levels
  • Top performer consistently achieving results and persisting in the face of challenges
  • Curious and proactively learns through experimentation when tackling new problems
  • Team-player, strong collaborator

Education:

Bachelor s degree in relevant subject preferred but not required.

Type: Contract

Duration: 12 months

Schedule: Hybrid (Culver City, CA)

Pay range: $71/hr - $86/hr (DOE)

No 3rd party agencies or C2C

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About OSI Engineering, Inc.