Senior Desktop Support Specialist

JOB REQUIREMENTS
A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
15 credit hours in computer science or a related field.
An equivalent combination of related e

Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
Candidate should be able to safely lift 50 pounds.
Must possess and maintain a valid Arizona driver s license with a clean record.
Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS The job requirements listed above, plus:
A bachelor s degree in computer science, or a relevant field.
A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.
Proficient in Service Now helpdesk ticketing system.
Experience in Intune and Workspace One MDM environments.
Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

Experience and education may be considered.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
The successful candidate must pass a Federal background check.