Overview
Hybrid
Depends on Experience
Full Time
Skills
Salesforce CRM
Servicing Cloud experience
Banking / Financial Services
Job Details
Job Title - Business Systems Analyst
Locations - Pittsburgh, Cleveland, OH Birmingham, AL, Dallas, TX, Phoenix, AZ
Hybrid (3 days onsite, 2 days remote)
Key Projects
- Integration with multicurrency account applications for financial data display in Edge.
- Enhancement and support for the CLP KYC replatformand Pinnacle-to-Edge live messaging integration.
- Continuous improvement of the commercial servicing logic within Edge.
Responsibilities
- Collaborate with business partners, product owners, and developers to define and document requirements.
- Write user stories and acceptance criteria aligned with Agile best practices.
- Perform Salesforce configuration and light development as needed.
- Analyze business and technical needs to ensure efficient and scalable solutions.
- Support and enhance the existing commercial servicing framework within Edge.
Required Experience & Skills
Experience: 6 8 years in Business Systems Analysis
Technical Skills:
- Salesforce CRM and Servicing Cloud experience (required)
- Ability to perform Salesforce configuration/development tasks
- Strong understanding of system integrations and data flow
Soft Skills:
- Excellent communication and collaboration abilities
- Strong analytical and problem-solving mindset
- Proactive, assertive, and detail-oriented
Preferred Industry: Banking / Financial Services
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