Overview
On Site
Full Time
Skills
Standard operating procedure
Security+
Business operations
Knowledge base
Emerging technologies
Incident management
Problem solving
Server administration
Operating systems
Microsoft Windows Server
Windows Client
Active Directory
Group policy
Microsoft Exchange
Windows Services
Information Technology
Computer science
Network+
IT service management
Oracle Application Express
Network
Servers
IMPACT
Collaboration
Organized
Management
Documentation
Dynatrace
Nagios
Zabbix
SolarWinds
Microsoft SCOM
ServiceNow
BMC Remedy
ITIL
Communication
Computer networking
Microsoft Windows
Linux
Dragon NaturallySpeaking
DHCP
Metrics
CompTIA
Cisco Certifications
SAP BASIS
Law
Innovation
Training
Recruiting
Job Details
Job#: 2029210
Job Description:
Job Summary:
As a IT Monitoring Specialist at Apex, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.
Key Responsibilities:
Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.
Successful candidates are expected to have related experience and knowledge/understanding of:
Proven experience in IT monitoring, incident response, and troubleshooting.
Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.
The following knowledge/skill set is not required but is a plus:
Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
Education:
Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Certification:
CompTIA Security+ required.
Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Job Summary:
As a IT Monitoring Specialist at Apex, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.
Key Responsibilities:
Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.
Successful candidates are expected to have related experience and knowledge/understanding of:
Proven experience in IT monitoring, incident response, and troubleshooting.
Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.
The following knowledge/skill set is not required but is a plus:
Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
Education:
Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Certification:
CompTIA Security+ required.
Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.