IT Support Specialist - Hardware & Deployment Services @ San Antonio, TX - Onsite Job

Onsite / Full Time Job

Must have own transportation and be willing to travel to multiple clinics in the area when needed.
Exceptional Desktop Support Technician skills are required
ITIL CERTs candidates are preferred.
no less than 5 years in IT

Project description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

Image and deploy hardware/software for new hires and acquisitions.

Recover and re-image existing hardware for re-deployment.

Follow all escalation procedures according to service level agreement

Use remote control tool to assist end users when needed

Provide an accurate record of each call in incident management tracking tool

Anticipate customer needs and proactively identifies solutions

Plan, prioritize, organize and complete work to meet established objectives

Skills Must have

ITIL

Service Desk, ITSM

Hardware Deploy and Maintenance

Troubleshoot

Nice to have

Communication skills with non IT People

Ability to work autonomously.