Overview
On Site
$160,000 - $180,000
Full Time
Skills
helpdesk
desktop
Information Assurance Management (IAM)
Information Assurance Technician (IAT)
ServiceNow
M365
Job Details
Position: Service Desk Lead
Location: Alexandria, VA
Clearance Required: Secret
Education:
- Bachelor s degree in Computer Science, Information Systems, Business Administration, or related field
Minimum Qualifications:
- 9+ years of experience in helpdesk/desktop support (incident management, problem management, service request fulfillment, remote troubleshooting, hardware/software support, customer service)
- 3+ years managing technical personnel (performance management, training, scheduling, workload assignment, coaching, conflict resolution)
- 2+ years with ServiceNow and M365 products in a production environment (configuration and leveraging ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, Teams, Exchange Online)
Certifications:
- Information Assurance Management (IAM) Level II
- Information Assurance Technician (IAT) Level II
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.