Solution Architect 2-IT

Job Description

As a Systems Analyst / Solution Architect on the Federal Aligned Support Team, you provide functional and technical expertise to our clients with the Oracle Health Electronic Medical Record suite of applications and products. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining frontend and backend applications while creating documentation throughout the lifecycle of an issue. While performing troubleshooting via backend methods, you will capture log files, query tables, update database fields, and update servers. As you work with Oracle Health technologies, you prioritize your work and provide exceptional service and accomplishments to your team, internal stakeholders, and customers. Furthermore, as a Systems Analyst / Solution Architect, you will have existing solution/product knowledge in the Millennium EHR suite of applications. You will serve as a key knowledge resource within your team and help with the onboarding and training of new employees as well as other projects or assignments within the support organization.

Responsibilities

Key Responsibilities:

• Provide tier-1 and tier-2 support for Oracle healthcare solutions, including the Oracle Health Millennium Electronic Health Record, to internal and external customers.
• Troubleshoot application and system issues; document, escalate, and drive timely resolution in collaboration with technical teams.
• Perform incident analysis, root cause investigation, and contribute to long-term system stability.
• Monitor application performance and availability, and ensure SLAs are met.
• Collaborate with implementation and development teams to test and support new releases, patches, and updates.
• Train and support end-users and new employees on the effective use of Oracle healthcare tools and solutions.
• Support data quality initiatives, data extraction, and report generation for stakeholders.
• Maintain a proactive stance on knowledge management, documentation, and cross-training within the team.
• Engage in other projects or assignments on an "as needed" basis, under the direction of support leadership.

Must-Have Qualifications:

• 2-6 years of experience in a technical or application support role within IT or healthcare domains.
• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field.
• Experience in application/system troubleshooting/ healthcare, preferably with enterprise-level or clinical systems.
• Familiarity or hands-on experience with the Oracle Health Millennium (formerly Cerner) or other electronic health records (EHR) systems.
• Strong understanding of customer support practices, with a user-first mindset.
• Excellent communication, interpersonal, and documentation skills.
• Ability to work in a hybrid model (3 days onsite per week at any Oracle hub).

Preferred Skills:

• Prior experience working in healthcare technology or support for hospital systems.
• Knowledge of ITIL framework, ticketing systems, and service management tools (e.g., ServiceNow).
• Exposure to SQL, data extraction, or healthcare reporting tools.
• Familiarity with Oracle Cloud Infrastructure (OCI) or other enterprise cloud platforms.
• Experience in supporting or implementing solutions related to patient records, scheduling, or claims processing.

What We Offer:

• Opportunity to work with cutting-edge Oracle healthcare technologies.
• Collaborative team environment with ongoing learning and development.
• Exposure to large-scale healthcare solutions impacting lives across the globe.
• Competitive compensation and Oracle's robust benefits package.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2

About Us

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We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.