Desktop Support Engineer with macOS

Job Title: Desktop Support Engineer with macOS

Location: Miami, FL

Duration: Long Term Contract

Job Description

We are seeking a proactive and technically skilled Desktop Support Engineer with macOS experience to provide in-person support for end-users in a dynamic enterprise environment. The ideal candidate will be responsible for resolving hardware, software, and network-related issues, with a strong emphasis on macOS, Windows 10/11, and Microsoft 365 support. This role requires excellent troubleshooting abilities, strong communication skills, and a customer-first mindset.

Key Responsibilities

• Provide hands-on, in-person technical support for hardware, software, and network issues
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other IT equipment
• Diagnose and resolve issues with Windows 10/11, macOS, and Microsoft Office 365
• Perform hardware upgrades, repairs, and replacements
• Manage user accounts and permissions in Active Directory and other identity systems
• Assist with hardware/software deployments and migrations
• Document technical issues, resolutions, and procedures accurately
• Provide user training on IT best practices and new technologies
• Collaborate with remote IT teams and external vendors to resolve complex issues
• Maintain IT asset inventory and ensure accurate tracking
• Participate in system upgrades, rollouts, and office relocations
• Ensure compliance with IT security policies and procedures
• Respond to and resolve IT service requests and incidents within defined SLAs
• Proactively identify and address potential IT issues to minimize downtime

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3 5+ years in a desk side support or IT support role
• Proficiency in Windows 10/11, macOS, and Microsoft Office 365
• Familiarity with TCP/IP, DNS, DHCP, and basic network troubleshooting
• Hands-on experience with hardware installation, configuration, and repair
• Experience with Active Directory and ITSM tools like ServiceNow or Jira Service Desk
• Strong communication, interpersonal, and analytical skills
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-centric mindset with a commitment to service excellence
• Ability to lift and move computer equipment as needed

Preferred Qualifications (Nice to Have)

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
• Experience with Mobile Device Management (MDM) solutions
• Familiarity with Google Workspace
• Basic scripting knowledge (e.g., PowerShell)

Key Skills

Windows 10/11, macOS, Microsoft Office 365, Active Directory, TCP/IP, DNS, DHCP, Desktop Support, Laptop Support, Hardware Troubleshooting, ITSM Tools (ServiceNow, Jira), MDM, PowerShell, Google Workspace, Customer Service, Technical Support, Asset Management, Network Fundamentals

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