UX Designer

Title: UX Designer

Location: Halifax, NS (Permanent Remote)

Type: Contarct

The UX Writer will:

• Create app, mobile, web, SMS and other types of content aligned to the content strategy, search engine optimization (SEO) strategy, brand voice and tone, business requirements and digital standards
• Present complex topics in consumer-friendly, plain language
• Work closely and collaborate with other project team members, including content strategists, visual and interaction designers, product managers and owners, strategists and UX researchers
• Work with subject matter experts to gather factual information and understand how to accurately simplify it for various audiences
• Assist with creation and maintenance of digital content guidelines, standards, tools and processes

Key competencies

• Experience with web, app and mobile content creation and a deep understanding of best practices, especially microcopy
• Experience working with software development processes (e.g., agile, waterfall)
• Proven ability to manage multiple projects of various scope and timing, manage time efficiently, and prioritize appropriately

Collaboration

• Experience effectively working with subject matter experts, content reviewers, editors, legal and compliance, and user experience teams
• Passion for sharing information and helping others be successful
• Focused on team success rather than individual success

Professionalism

• Approachable, respectful, open, transparent and easy to work with-even in stressful situations
• Ability to be self-aware, receive feedback and continually improve
• Ability to manage through ambiguity and create clarity when confronted with unclear situations

Role essentials

• At least 5 years of UX writing experience
• Bachelor's degree in English, Journalism, Communications or similar field
• Experience writing and optimizing content for a variety of content types and digital channels, including short-form content for web and mobile, email, SMS and push notifications
• Firm grasp of user experience and the role of content within design in a digital environment
• Ability to be flexible in a fluid and dynamic environment, including dealing with changing processes and priorities
• Well-organized and detail-oriented, capable of handling multiple projects simultaneously, and able to easily move between strategic and tactical work
• Self-starter who takes initiative and ownership
• Excellent verbal, written and presentation skills
• Conversant and comfortable with principles of digital design, writing and editing
• Proficient with: Microsoft Office, SharePoint, AP Stylebook

Role desirables

• Experience in account or admin tasks within backend applications (e.g., managing user access and permissions)

Description:

• The UX Designer provides timely and creative solutions to end-user computer and networking problems of a complex nature to ensure end-user productivity.
• The UX Designer work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
• The UX Designer coordinates configuration/installation and general trouble shooting of PC hardware and software. Responded to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. Maintains accurate information and data regarding end-user issues.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

• Bachelor's degree
• Less than 5 years of technical experience Must be passionate about contributing to an organization focused on continuously improving consumer experiences