Desktop Technician

Title: Desktop Technician

Client: NYC Agency

Location: Long Island City, NY Hybrid

Duration: 12 Months

Work Hours: 35hrs/week

Description:

• We are seeking a highly motivated and skilled Desktop Technician to provide on-site and remote technical support to our employees.
• The ideal candidate will be responsible for resolving a wide range of hardware and software issues, ensuring minimal disruption to business operations.
• This role requires excellent problem-solving abilities, strong communication skills, and a commitment to providing outstanding customer service.

• Provide first-level and second-level technical support for all hardware and software issues via phone, email, and in-person assistance.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Troubleshoot and resolve issues related to operating systems (e.g., Windows 10, Windows 11), common business applications (e.g., MS 365), and network connectivity.
• Respond to and manage support requests in the IT ticketing system, ensuring timely and effective resolution.
• Maintain an accurate inventory of all IT equipment.
• Assist with new employee onboarding by setting up workstations and providing initial technical orientation.
• Escalate complex issues to the appropriate IT team or senior staff when necessary.

Requirements:

• Proven experience in a desktop support or helpdesk role.
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Proficiency in MS 365 applications (e.g., Outlook, Word, Excel, Teams).
• Experience with Active Directory for user and group management.
• Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow).
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• High School Diploma or equivalent.