Desktop Support Technician

Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization.
Overview
We are currently seeking a Desktop Support Technician that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Durham, NC.

This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems.  Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.
Specific responsibilities include but are not limited to:

• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD
  • Computers can be connected to a production network, isolated lab network, or stand-alone
  • Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers
• Schedules repairs, installs, and configures workstations with approved image and additional software as approved/required
• Installs after-market hardware to support user equipment functionality as needed
• Moves IT systems and peripherals for office relocations
• Sets up, initiates, and shutdowns video conferences between two or more sites
• Follows approved standard operating procedures and meets all service level agreements
• Maintains and submits updates to asset management for all equipment maintained
• Updates the ticket tracking system as required
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • familiarity with Video Conference systems setup and preparation is desirable
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under supervision. Reports to a team leader or manager
• May be required periodically to work outside of scheduled work hours
• May be required to work at alternate locations

Required Skills and Qualifications

• 2+ years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network, and locally attached printers / plotters
• Experience with the customer’s installed product base – preferred

Knowledge, Skills, and Abilities

• May need to install third party vendor hardware to support user equipment functionality.
• Provide a hands-on customer service approach
• Troubleshoot computers, peripherals, and telephone equipment
• Good verbal and written communications skills
• Organized and self-motivated
• Manage multiple priorities
• Productive working independently or as part of a team
• Must enjoy working with end users and must work well with other IT team members and department managers
• Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android)
• Demonstrate familiarity with Video Conference systems setup and preparation - desirable

Education / Certifications

• An Associate or Bachelor’s degree an accredited college or university with major course work in information management, computer science or another related field
  • equivalent education and work experience in desktop systems support may substitute
• A+, MCDST, and other Microsoft certifications - highly desired

Work Authorization

• Will be required to obtain a Public Trust clearance

Background & Drug Screening Conditions

• Must pass a criminal background investigation
• Must pass a 4-panel Drug Test

Additional Perks/Benefits

• Paid Time Off & Holidays
• 401K with Company Matching
• Tuition & Training Reimbursement
• Birthday off with pay
• Leadership Development Training