Overview
On Site
Depends on Experience
Full Time
Skills
Basic Scripting
sql
vmware
Windows operating systems
troubleshooting
server
Excellent customer service
Job Details
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank s systems, servers and applications. This position also assists with data processing, analysis and reporting as assigned.
Key Responsibilities:
Monitors and maintains the health and performance of the Bank s systems and servers.
Documents and troubleshoots errors and issues; escalates and coordinate resolution as appropriate.
Processes and verifies transactional data files such as ACH files; performs any assigned data analyses.
Runs and distributes requested reports and system generated documents such as notices and forms.
Assists with technology projects and deployments.
Competencies Required:
Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.
Strong attention to detail, analytical skills, and concern for data accuracy.
Proven ability to prioritize workload and multitask in a high-pressure environment.
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank s systems, servers and applications. This position also assists with data processing, analysis and reporting as assigned.
Key Responsibilities:
Monitors and maintains the health and performance of the Bank s systems and servers.
Documents and troubleshoots errors and issues; escalates and coordinate resolution as appropriate.
Processes and verifies transactional data files such as ACH files; performs any assigned data analyses.
Runs and distributes requested reports and system generated documents such as notices and forms.
Assists with technology projects and deployments.
Competencies Required:
Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.
Strong attention to detail, analytical skills, and concern for data accuracy.
Proven ability to prioritize workload and multitask in a high-pressure environment.
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.
Qualifications - External
Minimum Qualifications/Experience:
2+ years experience in a technical support role required.
Banking or financial services industry experience preferred.
Formal Education & Certification:
Associate s degree in a technology field preferred.
Related IT certifications preferred.
Work Status:
Full-Time.
Supervisory Responsibility:
None.
Travel:
0% - Negligible amount of travel expected.
Working Conditions:
Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
2+ years experience in a technical support role required.
Banking or financial services industry experience preferred.
Formal Education & Certification:
Associate s degree in a technology field preferred.
Related IT certifications preferred.
Work Status:
Full-Time.
Supervisory Responsibility:
None.
Travel:
0% - Negligible amount of travel expected.
Working Conditions:
Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.