Overview
Skills
Job Details
Role: ServiceNow Functional Analyst
Location: Hybrid (Herndon, VA) Note: Local candidates are needed, as they do need to go to the Herdon office occasionally
Duration: Long Term Contract
Client: IBM/VA
Visa:
Pay Rate: $45-50/hr on C2C all inc
Job Code: CGC# 2-3C254WNN
Clearance: MBI Public trust clearance must be eligible
Job Summary:
As a ServiceNow Functional Analyst, you ll assist clients in the implementation and support of ServiceNow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.
Required Skills/Level of Experience:
- Bachelor s Degree.
- Experience working with ServiceNow 3 5 years.
- Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients 3 - 5 years.
- Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations 3 - 5 years.
- Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical topics such system process improvements, requirement definition, and change management 3 - 5 years.
- Capacity and willingness to learn complex business rules and apply them to system processes and support 3 - 5 years
Preferred Skills:
- Experience assisting with various areas such as Org Change Management, Functional Support, Requirement identification / gathering, program management, or other technical roles of complex projects.
- Experience working with ServiceNow s HRSD or ITSM Modules.
- Experience working with or configuring ServiceNow s Virtual Agent (e.g. NLU or GenAI versions).
- Experience with HC Shared Services and federal clients 3 -5 years.
- Work supporting federal HC process improvement initiatives in various parts of the HR life cycle for several different federal agencies 3 - 5 years
Primary Job Duties:
- Job Duty 1 with % of time System Configuration 30%
- Job Duty 2 with % of time - Requirement Gathering 20%
- Job Duty 3 with % of time Solution Design 20%
- Job Duty 4 with % of time - System Testing 20%
- Job Duty 5 with % of time Troubleshooting 10%