Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Utilities
C4C
Order Processing
INCIDENT ANALYSIS
Pipeline & Territory Data Validation
Activity & Workflow Monitoring
Data Flow & Integration
Job Details
Must Have: ISU Utilities Experience.
- Experience with C4C Sales as it relates to the Utilities Industry (IS-U)
- Quotation & Order Processing Issues Validate document flow, pricing conditions, and replication between C4C and backend ERP/CRM systems to ensure consistency.
- Pipeline & Territory Data Validation Check configuration, assignment rules, and data synchronization for opportunities, accounts, and territories.
- Collaboration with Sales Team Partner with Sales users to validate reported issues, replicate scenarios, and ensure timely resolution of incidents
- Activity & Workflow Monitoring Review activity logs, approvals, and workflow triggers to troubleshoot issues in planning, tracking, or task execution.
- Incident Analysis & Root Cause Identification Analyze current incidents, review historical patterns, and determine the technical or functional root cause behind issues
- Data Flow & Integration Checks Verify connectivity and data exchange between C4C, CRM, and ERP systems (middleware logs, iFlows, and web services) to ensure quotations, orders, and opportunities sync correctly
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