HR Operations Specialist - Hybrid

Title: HR Operations Specialist - Hybrid

Description:

The HR Operations Specialist performs day to day HR transactions for one or several assigned Service Line(s) / Country(ies), handling also complex and escalated tasks. Candidate is held accountable for the end-to-end operations, delivering high-quality services against globally agreed performance targets. The HR Operations Specialist ensures a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. Candidate supports the globally set standards for GBS HR Operations and ensures that the local legal and regulatory requirements are adhered to the respective business processes in a HR Operations Front Office / Hub.

Main Accountabilities:

Operational Services:

Executes and delivers HR services in compliance with agreed business processes, KPI and quality targets in a timely, accurate and costumer focused manner, showing an end-to-end responsibility.

Complies with and autonomously performs control tasks, including 4-eye-check, data protection and country legal / regulatory compliance tasks and adheres to AskHR Way of Working.

Is accountable for maintaining a high level of data quality and accuracy in the systems as well as documentation such as e.g.SOP s.

Provides on-demand reports related to business processes where required.

Supports other team members with defined tasks and knowledge transfer.

Customer Experience:

Delivers HR services with a high degree of customer orientation and a proactive can-do attitude .

Has the ability to understand different needs of stakeholders and engage with them effectively.

Acts as point of contact for inquiries regarding HR related topics and delivers support across one or several Service Line(s).

Supports cross collaboration within GBS HR Operations and other HR functions to optimize processes and tools and therewith promoting synergies.

Continuous Improvement:

Identifies deficiencies of existing business processes and proactively recommends enhancements and/or simplification based on day-to-day experience.

Takes responsibility for the correct handling of RCA s and escalations and therewith related process improvements.

Experience:

Based on different levels of experience and seniority, proactively acts as an expert in complex business cases/projects by offering profound expertise and knowledge

Executes and delivers imperative and crucial assigned HR Services and certain legal responsibilities.

Provides guidance to less experienced colleagues.

Different levels of experience are reflected in Job Positions and Grades.

Required knowledge & skills:

Bachelors/Masters degree or equivalent work experience

Experience in Human Resources, working in HR shared services or as an HR Specialist or HR Generalist

Deep knowledge of HR practices and methodologies and local employment regulations

Excellent MS Office and excel skills, exposure to SAP and Workday would be advantageous

Ability to manage multiple demands on time and work with cross-functional teams and up to senior level within the organisation

A collaborative, solutions-oriented approach with strong communication skills

A proactive way of working to serve customers with a can-do attitude

Fluent English language skills

Day-to-day responsibilities:

Sending emails and answering queries via phone or email

Inbox management

HR Mail handling

Partner with other HR colleagues

Be able to work on a Fast-paced environment

Top 3 hard must have skills:

Customer service experience

Basic HR experience

Good Written/Verbal communications

Software systems:

MS Office

Excel

.

Mandatory skills:

Human Resources,

HR shared services,

HR practices, HR methodologies, local employment regulations,

MS Office, excel, SAP, Workday,

HR Services, HR Operations, HR functions, HR transactions,

data quality, data accuracy

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Sekhar Radhakrishnan

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008

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