ITSM Product Owner

Role: ITSM Product Owner

Location: Grand Rapids, MI Hybrid

Start Date estimate: 6/15/2025

End Date estimate: 1/31/2026 (fiscal)

Position Overview:

• We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow's SAFe module.
• The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide value delivery across our IT organization.

Key Responsibilities:

• Collaborate with users and stakeholders to define product requirements
• Develop and communicate a clear product vision
• Create and maintain a product roadmap aligned with business goals
• Prioritize and manage product backlog items
• Oversee design and development throughout the product lifecycle
• Write detailed Epics, Features, Stories, and Tasks in ServiceNow
• Lead organizational change management efforts to ensure adoption
• Participate in Scrum meetings, sprints, and agile ceremonies
• Provide continuous feedback to enhance product value

Qualifications & Skills:

• 2-5 years of relevant experience as a Product Owner
• Strong understanding of ITSM processes and the ServiceNow SAFe module
• Experience in Agile methodologies and Scrum
• Excellent communication and stakeholder management skills
• Ability to drive organizational change management
• Problem-solving mindset and ability to work independently

Preferred Qualifications:

• Certification in Scrum Product Ownership or SAFe Framework
• Experience working in Enterprise IT environments
• Knowledge of the ServiceNow platform & ITIL best practices

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Defining the vision for the team's product
• Creating a product road map based on this vision
• Managing the product backlog and prioritizing it based on changing requirements
• Overseeing all stages of product creation, including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints

Thanks,
Kim Price

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