Overview
Skills
Job Details
Position: Application Engineering Analyst II
Duration: 3 months to start
Location: Remote
Compensation: $55-70/hr.
Work Requirements: , Holders or Authorized to Work in the US.
Responsibilities:
Support an Enterprise Slack environment with close to 10,000 active users, 40 workspaces and thousands of channels
Resolve elevated support requests
Identify and document new support categories so they can be then be implemented in our self-service portal
Identify and document opportunities to automate support requests
Identify and document opportunities to shift support request categories to our help desk
Participate in the resolution of production incidents and time-sensitive requests
Work on sensitive requests with the highest level of confidentiality and privacy
Author and maintain documentation for operational process, policies and runbooks
Required Qualifications:
- 5+ years experience with Slack administration in a large, Enterprise Grid environment (at the scale of several thousand of users)
- Advanced proficiency with Slack user roles and permissions
- Advanced proficiency with Slack Connect
- Disciplined and autonomous, comfortable context switching and adapting often as priorities change
- Excellent English language skills: you are a comfortable public speaker and are used to writing in-depth application how-tos, documenting standard operating procedures, and producing user-facing documentation
Desired Qualifications:
- Experience with Agile Methodologies such as Kanban, comfortable working in iterative methodologies
- Experience with Work Management platforms such as Jira, Airtable and Trello
- Experience with IT Service Management platforms such as ServiceNow and Jira Service Management
- Experience with Knowledge Management platforms such as Google Workspaces and Notion
- Bachelor's degree in Computer Science or equivalent work experience
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.