IVR Developer Nuance

Role: Nuance IVR Developer Short-Term Engagement (2 Weeks

Type: Contract

Duration: 2 weeks

Location: Remote

Project Overview:

We are seeking a Nuance IVR Developer for a short-term engagement to assist with the design, development, and optimization of IVR applications within a healthcare context. The ideal candidate will have direct experience with Nuance platforms, strong natural language understanding (NLU) skills, and a solid understanding of healthcare processes such as Eligibility, Billing, and Payments.

Required Qualifications:

• Citizenship: Must be a United States Citizen
• Nuance IVR Development Expertise:
• Proven experience developing IVR solutions using Nuance tools such as:
• Nuance Dialog Designer, Experience Studio, or Nuance Mix
• Nuance Speech Suite, including ASR/TTS engines
• VXML, JavaScript, and RESTful/SOAP web services for backend integration
• Ability to design, implement, and optimize complex call flows and dialog states.
• NLU and Grammar Tuning Skills:
• Strong experience with updating and fine-tuning Nuance NLU models (e.g., intent/semantic tagging, entity training).
• Deep understanding of grammar formats such as GRXML, GSL, and Nuance GRA files.
• Skilled at analyzing and debugging grammars, making updates to improve recognition accuracy and intent resolution.
• Ability to validate implemented NLU changes, confirm correct behavior in different scenarios, and ensure regression-free performance.
• Familiarity with NLU logs, tuning tools, and methodologies for ongoing performance optimization.
• Healthcare Domain Knowledge:
• Experience implementing IVR workflows for Eligibility Verification, Billing, and Payments.
• Familiarity with EDI transactions (e.g., 270/271) is a plus.
• Understanding of HIPAA compliance and PHI handling.
• Testing and Debugging:
• Proficient in IVR unit testing, session tracing, and debugging runtime issues.
• Experience using diagnostic tools to resolve ASR/NLU misfires, latency, or prompt delivery issues.
• Communication & Collaboration:
• Strong communication skills to work with cross-functional stakeholders including business, QA, and infrastructure teams.
• Self-starter, capable of working independently in a fast-paced environment.

Preferred Qualifications:

• Experience with Nuance Mix NLU platform and conversational AI best practices.
• Familiarity with cloud-hosted IVR deployments (e.g., AWS Connect, Azure Communication Services).
• Exposure to multi-modal or omnichannel self-service solutions.