Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
SLA management
service delivery
Job Details
- Manage delivery of end-to-end PeopleSoft managed services for assigned accounts
- Lead a team of PeopleSoft analysts and developers across functional and technical domains
- Monitor incident queues, prioritize tickets, and ensure timely resolution of service requests
- Enforce SLA compliance and initiate corrective actions where needed
- Oversee work demand and capacity planning to meet operational requirements
Client Engagement & Governance
- Conduct regular customer meetings and quarterly business reviews (QBRs)
- Address and resolve customer escalations with appropriate oversight and urgency
- Maintain customer satisfaction through proactive updates and responsive communication
- Understand client s business calendar and align team focus accordingly
Team Leadership & Mentorship
- Provide functional and technical guidance to team members
- Ensure consistent ticket documentation and quality communication with customers
- Mentor and support team members in daily operations and long-term growth
Required Skills & Experience
- 15+ years of PeopleSoft experience
- 7+ years of managing PeopleSoft production support services
- Proven expertise in SLA management and service delivery governance
- Experience leading multidisciplinary technical and functional teams
- Strong client relationship management and escalation handling skills
Preferred Skills
- Experience delivering strategic managed services in PeopleSoft environments
- Familiarity with business-critical event support such as financial close cycles
- Skilled in conducting governance reviews and QBR presentations
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