Overview
On Site
USD 140,000.00 - 175,000.00 per year
Contract - Independent
Skills
MIRO
Continuous Improvement
Microsoft
Teamwork
Service Desk
Issue Resolution
Mentorship
Collaboration
Knowledge Base
Technical Support
Training
Project Implementation
Quality Assurance
MSC
Computer Science
Business Administration
Microsoft Azure
Microsoft Office
Management
Telephony
Windows PowerShell
API
UI
Analytical Skill
Problem Solving
Conflict Resolution
ITIL
Communication
Privacy
Marketing
Job Details
Location: Durham, NC
Salary: $140,000.00 USD Annually - $175,000.00 USD Annually
Description:
Onsite in Holly Springs, NC
Title: Senior Collaboration Engineer
Position Overview
This role is for a Senior Collaboration Engineer. The candidate designs, monitors, manages, and troubleshoots various aspects of our collaboration platform. We are seeking an experienced, passionate, and service-oriented candidate to oversee all our collaboration platforms, such as Microsoft 365, Miro, various file services and much more. Additionally, the candidate will support develop a comprehensive knowledge base to enhance support efficiency and contribute to the continuous improvement of support processes.
Job Description
Job Summary
Business Technology & Digital Solutions is a fast-growing organization leading digital transformation. You will work alongside highly dedicated and skilled colleagues worldwide, collectively ensuring stable, efficient, and compliant IT solutions. The Engineering team is part of the Infrastructure & Operations (I&O) department.
As part of the Global Digital Workspace Engineering team, the Senior Collaboration Engineer provides critical technical guidance and expertise, handling Microsoft Teams, SharePoint, OneDrive, Azure Entra, Intune, and more. The candidate must have a deep level of knowledge within the space, as well as high practical knowledge of how the Microsoft Graph API works and how to automate various tasks using PowerShell. The role involves diagnosing and resolving high-level technical issues across a wide range of technologies, analyzing inquiries, identifying appropriate technical areas or vendors to address problems, consulting with managers and colleagues on action plans, and serving as the ultimate point of escalation within the business.
This critical role offers technical expertise and advanced insight, concentrating on tackling and resolving intricate issues connected to various collaboration platforms and endpoint technologies. Main responsibilities include evaluating requests, choosing appropriate technical solutions, and acting as the primary escalation contact within the organization.
A key part of this position involves training and mentoring the Global Service Desk team, passing on knowledge, and building troubleshooting abilities. The role also includes overseeing the development and upkeep of the organisation's knowledge base, as well as creating support and training materials for Collaboration to assist users.
The ideal candidate possesses a service-oriented mindset, capable of handling customer requests while prioritizing based on criticality. Candidates should have strong knowledge of Microsoft 365, including but not limited to Azure Entra, Intune, the Office 365 suite, handling telephony via Microsoft Teams, and be able to automate and ensure various processes using PowerShell and the Graph API for Microsoft 365. The candidate must demonstrate analytical and methodical approaches to IT incidents and requests, showcasing proven problem-solving skills to address complex technical challenges. Excellent teamwork and collaboration skills are essential for effective interaction within diverse teams and fostering a cooperative work environment. The candidate should exhibit a self-motivated and resourceful attitude, with the ability to prioritize and execute tasks in high-pressure situations while maintaining a strong sense of responsibility and commitment to service.
Key Duties will be split between:
A)
Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, the Senior Collaboration Engineering is responsible for monitor, diagnosing and resolving complex technical issues across a diverse range of technologies within the collaboration space.
Training and Mentoring: This role is responsible for collaborate with global teams to ensure collaboration solutions meet organizational needs including training and mentoring Global ServiceDesk by imparting essential technical knowledge and skills, empowering them to effectively address and resolve technical issues independently. Collaborate with global teams to ensure collaboration solutions meet organizational needs
Knowledge Base Management: The Senior Collaboration Engineer is responsible for the creation and maintenance of the Digital Workplace's knowledge base. This includes documenting solutions to common issues, establishing best practices, and developing end-user support and training materials.
Project Execution and Quality Assurance: They are responsible for participating in projects, ensuring that they are executed efficiently and meet the organization's quality standards.
B)
Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, the Senior Collaboration Engineer is responsible for diagnosing and resolving complex technical issues across a diverse range of technologies.
Training and Mentoring: This role is responsible for training and mentoring other Digital Workplace Engineers by imparting essential technical knowledge and skills, empowering them to effectively address and resolve technical issues independently
Knowledge Base Management: The Senior Collaboration Engineer is responsible for the creation and maintenance of the Global Digital Workplace's knowledge base. This includes documenting solutions to common issues, establishing best practices, and developing end-user support and training materials.
Project Execution and Quality Assurance: They are responsible for participating in technical projects, ensuring that they are executed efficiently and meet the organization's quality standards.
Qualifications & Experience
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $140,000.00 USD Annually - $175,000.00 USD Annually
Description:
Onsite in Holly Springs, NC
Title: Senior Collaboration Engineer
Position Overview
This role is for a Senior Collaboration Engineer. The candidate designs, monitors, manages, and troubleshoots various aspects of our collaboration platform. We are seeking an experienced, passionate, and service-oriented candidate to oversee all our collaboration platforms, such as Microsoft 365, Miro, various file services and much more. Additionally, the candidate will support develop a comprehensive knowledge base to enhance support efficiency and contribute to the continuous improvement of support processes.
Job Description
Job Summary
Business Technology & Digital Solutions is a fast-growing organization leading digital transformation. You will work alongside highly dedicated and skilled colleagues worldwide, collectively ensuring stable, efficient, and compliant IT solutions. The Engineering team is part of the Infrastructure & Operations (I&O) department.
As part of the Global Digital Workspace Engineering team, the Senior Collaboration Engineer provides critical technical guidance and expertise, handling Microsoft Teams, SharePoint, OneDrive, Azure Entra, Intune, and more. The candidate must have a deep level of knowledge within the space, as well as high practical knowledge of how the Microsoft Graph API works and how to automate various tasks using PowerShell. The role involves diagnosing and resolving high-level technical issues across a wide range of technologies, analyzing inquiries, identifying appropriate technical areas or vendors to address problems, consulting with managers and colleagues on action plans, and serving as the ultimate point of escalation within the business.
This critical role offers technical expertise and advanced insight, concentrating on tackling and resolving intricate issues connected to various collaboration platforms and endpoint technologies. Main responsibilities include evaluating requests, choosing appropriate technical solutions, and acting as the primary escalation contact within the organization.
A key part of this position involves training and mentoring the Global Service Desk team, passing on knowledge, and building troubleshooting abilities. The role also includes overseeing the development and upkeep of the organisation's knowledge base, as well as creating support and training materials for Collaboration to assist users.
The ideal candidate possesses a service-oriented mindset, capable of handling customer requests while prioritizing based on criticality. Candidates should have strong knowledge of Microsoft 365, including but not limited to Azure Entra, Intune, the Office 365 suite, handling telephony via Microsoft Teams, and be able to automate and ensure various processes using PowerShell and the Graph API for Microsoft 365. The candidate must demonstrate analytical and methodical approaches to IT incidents and requests, showcasing proven problem-solving skills to address complex technical challenges. Excellent teamwork and collaboration skills are essential for effective interaction within diverse teams and fostering a cooperative work environment. The candidate should exhibit a self-motivated and resourceful attitude, with the ability to prioritize and execute tasks in high-pressure situations while maintaining a strong sense of responsibility and commitment to service.
Key Duties will be split between:
A)
Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, the Senior Collaboration Engineering is responsible for monitor, diagnosing and resolving complex technical issues across a diverse range of technologies within the collaboration space.
Training and Mentoring: This role is responsible for collaborate with global teams to ensure collaboration solutions meet organizational needs including training and mentoring Global ServiceDesk by imparting essential technical knowledge and skills, empowering them to effectively address and resolve technical issues independently. Collaborate with global teams to ensure collaboration solutions meet organizational needs
Knowledge Base Management: The Senior Collaboration Engineer is responsible for the creation and maintenance of the Digital Workplace's knowledge base. This includes documenting solutions to common issues, establishing best practices, and developing end-user support and training materials.
Project Execution and Quality Assurance: They are responsible for participating in projects, ensuring that they are executed efficiently and meet the organization's quality standards.
B)
Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, the Senior Collaboration Engineer is responsible for diagnosing and resolving complex technical issues across a diverse range of technologies.
Training and Mentoring: This role is responsible for training and mentoring other Digital Workplace Engineers by imparting essential technical knowledge and skills, empowering them to effectively address and resolve technical issues independently
Knowledge Base Management: The Senior Collaboration Engineer is responsible for the creation and maintenance of the Global Digital Workplace's knowledge base. This includes documenting solutions to common issues, establishing best practices, and developing end-user support and training materials.
Project Execution and Quality Assurance: They are responsible for participating in technical projects, ensuring that they are executed efficiently and meet the organization's quality standards.
Qualifications & Experience
- B.Sc within computer science, business administration, engineering or similar, or
- Msc within computer science, business administration, engineering or similar preferred
- Highly Regulated Environment
- Experience: minimum +10 years of work experience.
- In-depth knowledge of Intune and Azure Entra, the Office Suite, SharePoint, OneDrive, various file services, and Smartsheets
- In-depth knowledge of how Teams works, how to manage it, including the telephony side of Teams.
- Extensive knowledge with both PowerShell, Graph API and the user interface that administrators will use is a must.
- Excellent analytical, organizational, and problem-solving skills.
- Knowledge: Understanding of ITIL processes is required.
- Excellent communication and interpersonal skills.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.