Overview
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent
Skills
SUPPORT
VTC
A/V
TROUBLE SHOOTING
Job Details
Job Title: VTC Specialist (Onsite)
Location: Mount Weather, VA (Fully Onsite)
Clearance Requirement: (eligible to obtain Public Trust)
Qualifications:
Location: Mount Weather, VA (Fully Onsite)
Clearance Requirement: (eligible to obtain Public Trust)
Role Overview:
We are seeking VOC Specialists to provide Tier 1-2 level support for video teleconferencing (VTC) systems. This is a fully onsite role based in Mount Weather, VA, where you will play a key role in ensuring smooth VTC operations and user support.
Responsibilities:
- Provide Tier 1-2 technical support for VTC systems.
- Assist end-users with setup, troubleshooting, and ongoing support.
- Monitor and maintain VTC equipment to ensure reliable performance.
- Escalate complex issues to higher-level support as needed.
- Document issues, resolutions, and system updates.
Qualifications:
- Previous experience in Tier 1-2 IT support, preferably with VTC systems.
- Basic knowledge of video teleconferencing technologies and troubleshooting.
- Strong communication and customer service skills.
- Ability to work onsite full time in Mount Weather, VA.
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