Support Desk Specialist L2

  • Greensboro, NC
  • Posted 1 day ago | Updated 10 hours ago

Overview

On Site
USD 20.00 - 20.00 per hour
Contract - W2
Contract - Independent

Skills

Data Link Layer
Laptop
Help Desk
Repair
Computer Operation
Inventory
Emerging Technologies
Communication
Computer Hardware
Management
Technical Support
Customer Service
Conflict Resolution
Problem Solving
Microsoft Office
Microsoft Outlook
Windows Client
Operating Systems
Microsoft Operating Systems
ServiceNow
CompTIA
A+
TCP/IP
Computer Networking
Microsoft SCCM
Windows PowerShell
Microsoft
VMware
Active Directory
MSCA
Cisco
DHCP
Microsoft Windows Server Administration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

Job Title: IT Support Technician

Location: Greensboro, NC (onsite)

Job Summary:

We are seeking a skilled and customer-focused IT Support Technician to join our team in Greensboro, NC. This role is responsible for providing technical assistance and support for hardware, software, and peripheral issues. The ideal candidate will have strong troubleshooting skills, a proactive attitude, and a passion for delivering excellent user support.

Key Responsibilities:
  • Provide technical support for desktops, laptops, and other computer equipment.
  • Install, configure, and troubleshoot hardware, software, and peripheral devices.
  • Respond promptly to helpdesk calls and emails.
  • Diagnose and repair hardware components including motherboards, hard drives, RAM, and power supplies.
  • Configure and deploy new computer systems in line with company standards.
  • Monitor system performance and resolve technical issues.
  • Communicate effectively with users to understand and address their technical needs.
  • Train users on basic computer operations and software usage.
  • Maintain accurate inventory of hardware, software licenses, and peripherals.
  • Stay current with industry trends and emerging technologies.


Requirements

Required Skills and Competencies:
  • Strong verbal and written communication skills.
  • Advanced knowledge of computer hardware, software, and networking.
  • Proficiency in diagnosing and resolving technical problems.
  • Ability to manage multiple tasks and prioritize effectively.
  • Capable of working independently and collaboratively.
  • Familiarity with IT support best practices and safety protocols.
  • Excellent customer service and problem-solving abilities.
  • Proficiency in Microsoft Office Suite and Outlook.

Preferred Technical Skills:
  • Windows Client Operating Systems (Windows 9-11)
  • ServiceNow
  • CompTIA A+ Certification
  • TCP/IP Networking
  • Microsoft SCCM
  • Microsoft PowerShell
  • Microsoft Intune
  • VMware
  • Active Directory

Highly Recommended Experience:
  • MSCA Certification
  • Cisco Networking
  • DHCP Configuration
  • Windows Server Administration


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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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