Overview
On Site
Hybrid
$45 - $50
Contract - W2
Contract - 5 Month(s)
Skills
Linux
Laptop
FOCUS
Computer Hardware
Mobile Devices
Microsoft Windows
Operating Systems
Service Desk
User Experience
Desktop support
SLA
KPI
Office 365
Job Details
Job Description
Position: Desktop Support Engineer
Duration: 5 Months Contract (hybrid)
Location: Austin, TX
Job Overview:
As a Deskside Support Engineer you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that we give the best possible IT user experience regardless of the operating system worked on or technical ability. Supporting Windows, Mac and Linux, as well as mobile devices, striving to continually excel in everything you deliver. The deskside support team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to more complex desktop issues. The team will be the go to answer to ensure all of our colleagues are productive in their day to day lives.
Responsibilities:
Required Skills and Experience:
Position: Desktop Support Engineer
Duration: 5 Months Contract (hybrid)
Location: Austin, TX
Job Overview:
As a Deskside Support Engineer you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that we give the best possible IT user experience regardless of the operating system worked on or technical ability. Supporting Windows, Mac and Linux, as well as mobile devices, striving to continually excel in everything you deliver. The deskside support team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to more complex desktop issues. The team will be the go to answer to ensure all of our colleagues are productive in their day to day lives.
Responsibilities:
- You will represent the human face of IT technology to all office users in our offices.
- Working as part of a team providing a global support function across all offices and time zones.
- Supporting 7,000 global users on Windows, Mac and Linux operating systems.
- Accountable for the support of technology however and wherever it is used by the people you support!
Required Skills and Experience:
- Experience of consistent and concise communication across all levels of business and technology.
- Ability to support all forms of technology from laptops to audio video with hands-on technical experience of either Windows, Mac or Linux operating systems in an enterprise environment.
- Basic hardware fault diagnosis, resolution and setup are beneficial!
- Experience in supporting Office 365 across various operating systems
- Ability to work to tight SLA's and KPI's while still ensuring you focus on delighting your customers. Building rapport with our users is essential.
- At least 3 years experience in front-line hands-on online support in a technology organization or similar enterprise.
- Experience working in a geographically diverse organization.
- Consistent track record in dedicated support of key decision-makers and the wider client's community and thinking on your feet and dedication to ensure success.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.