Desktop Support Technician, IT Operations

Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. This role will be primarily evening shift. M-F 1PM - 10PM. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.

Responsibilities

• Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
• Troubleshoot hardware and software issues on Windows, Linux and MacOS
• Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
• Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues
• Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

Requirements

• Minimum of 4 years desktop support experience including Windows, Mac and or Linux (ubuntu)
• Linux server experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation

$24.00 - $52.80/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.