Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Management
Disk Imaging
Customer Satisfaction
Collaboration
Help Desk
Computer Hardware
Network
Microsoft Office
Google Apps
Active Directory
Configuration Management
Customer Service
FOCUS
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Analyst II to provide exceptional technical support and troubleshooting services in Lake Geneva, Wisconsin. This position offers an opportunity to work across multiple locations, assisting users with hardware, software, and network issues while ensuring smooth day-to-day operations. Ideal candidates have a strong background in IT support and a commitment to delivering outstanding customer satisfaction.
Responsibilities:
Deliver responsive technical support to resolve hardware, software, and network issues across multiple buildings.
Troubleshoot and manage Chromebook devices, ensuring optimal functionality for end users.
Provide guidance on Microsoft Office and Google Apps usage, addressing questions and resolving technical challenges.
Configure, deploy, and maintain computer hardware, including Apple and Mac devices.
Assist with Active Directory management, including user account setup and maintenance.
Perform desktop imaging and configuration to meet organizational standards.
Handle trouble tickets efficiently, prioritizing customer satisfaction and timely resolutions.
Conduct basic and advanced troubleshooting for network and hardware-related issues.
Walk to various locations within the supported facilities to provide hands-on assistance when required.
Collaborate with school district staff to address their IT needs and provide tailored solutions.
Requirements
Minimum of 5 years' experience in IT support or help desk roles.
Proficiency in troubleshooting hardware, software, and network issues.
Experience with Chromebook support and deployment.
Strong knowledge of Microsoft Office and Google Apps.
Familiarity with Active Directory and configuration management.
Ability to work with Apple and Mac computers effectively.
Excellent customer service skills with a focus on improving user satisfaction.
Comfortable walking between buildings to provide on-site technical support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst II to provide exceptional technical support and troubleshooting services in Lake Geneva, Wisconsin. This position offers an opportunity to work across multiple locations, assisting users with hardware, software, and network issues while ensuring smooth day-to-day operations. Ideal candidates have a strong background in IT support and a commitment to delivering outstanding customer satisfaction.
Responsibilities:
Deliver responsive technical support to resolve hardware, software, and network issues across multiple buildings.
Troubleshoot and manage Chromebook devices, ensuring optimal functionality for end users.
Provide guidance on Microsoft Office and Google Apps usage, addressing questions and resolving technical challenges.
Configure, deploy, and maintain computer hardware, including Apple and Mac devices.
Assist with Active Directory management, including user account setup and maintenance.
Perform desktop imaging and configuration to meet organizational standards.
Handle trouble tickets efficiently, prioritizing customer satisfaction and timely resolutions.
Conduct basic and advanced troubleshooting for network and hardware-related issues.
Walk to various locations within the supported facilities to provide hands-on assistance when required.
Collaborate with school district staff to address their IT needs and provide tailored solutions.
Requirements
Minimum of 5 years' experience in IT support or help desk roles.
Proficiency in troubleshooting hardware, software, and network issues.
Experience with Chromebook support and deployment.
Strong knowledge of Microsoft Office and Google Apps.
Familiarity with Active Directory and configuration management.
Ability to work with Apple and Mac computers effectively.
Excellent customer service skills with a focus on improving user satisfaction.
Comfortable walking between buildings to provide on-site technical support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.