Client Success Engineer

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 month(s)
No Travel Required

Skills

NCPDP
X12
HL7

Job Details

Hi,

Please find the job description below

Job Title: Client Success Engineer

Job Location: Remote (EST)

Key Technology: NCPDP SCRIPT, X12, HL7, FHIR, PBM, API integrations, cloud platforms

Job Responsibilities:

  • Serve as the technical point of contact for assigned clients, managing relationships from onboarding through ongoing support.
  • Lead technical implementation planning, including requirements gathering, solution design, and integration coordination.
  • Translate complex technical concepts into actionable insights for non-technical stakeholders.
  • Monitor client system performance and proactively identify opportunities for optimization or issue resolution.
  • Collaborate with internal teams to ensure timely delivery of enhancements, bug fixes, and product updates.
  • Provide training, documentation, and best practices to help clients maximize the value of their technology investment.
  • Advocate for client needs within the organization and contribute to product roadmap discussions.
  • Track and report on key performance indicators (KPIs), usage metrics, and client satisfaction.
  • Support renewals and upsell opportunities by demonstrating product value and ROI.

Skills and Experience Required:

Required:

  • 3+ years of experience in a Technical Account Manager, Implementation Specialist, or Client Success role.
  • Strong understanding of Prescription Benefit Management workflows, including eligibility, formulary, prior authorization, claims processing, and Pharmacy Management.
  • Familiarity with healthcare data standards such as NCPDP SCRIPT, X12, HL7, and FHIR.
  • Experience supporting API-based integrations and cloud-based platforms.
  • Excellent communication skills with the ability to manage multiple stakeholders and priorities.
  • Proven ability to work independently in a remote environment while collaborating across distributed teams.
  • Strong problem-solving skills and a proactive, client-first mindset.

Desired:

  • Experience with Pharmacy Systems, PBMs, and EHR integrations.
  • Technical background in software development, systems engineering, or data analytics.
  • Familiarity with tools like Monday.com, Salesforce, Postman, and Confluence.
  • Bachelor s degree in Computer Science, Health Informatics, or related field.
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