Business Analyst

Need a BA with Agile, and end user support experience Experience with PEGA preferred.

The BA will be expected to work in fast paced projects and will be expected to be organized, multi-task, take initiatives and be customer friendly.

BA will work on gathering requirements for an web-based application that will automate a current paper driven process.

EXPERIENCE:

RESPONSIBILITIES:

The BSC will be responsible for:

• gathering and documentation of business requirements,
• creating user interface/user experience mockups, workflows, use cases, user stories,
• user documentation for training purposes,
• test scripts and test plans.

Skills required:

• Experience in the complete SDLC including Agile methodology.
• Experience writing documentation including BRD, FRD, Use Cases, User Stories etc.
• Experience with end user support using Adobe XD, Visio and other design tools (Adobe XD preferred).
• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
• Experience in writing test plans and test scripts and conducting various testing.
• Experience in creating user training manuals and conducting user training and demos.
• Customer service/end user support/helpdesk support experience preferred.
• Ability to analyze complex business processes and workflows and propose areas for improvement.

- 4-year college degree or equivalent study required
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience	Candidate Experience (in Years)	Last Used (Year)
Experience with developing systems via a structured SDLC methodology including Agile methodology.	Required	5	Years
Experience with developing various documentation including BRD, FRD, Use Cases, User Stories etc.	Required	5	Years
Experience in developing UI/UX mockups and workflows using Visio and other design tools (Adobe XD preferred).	Required	5	Years
Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.	Required	5	Years
Experience in writing test plans and test scripts and conducting various testing.	Required	5	Years
Experience in creating user training manuals and conducting user training and demos.	Highly desired	5	Years
Ability to analyze complex business processes and workflows and propose areas for improvement.	Required	5	Years
4-year college degree	Required	4	Years
Customer service/end user support/helpdesk support experience preferred.	Nice to have	4	Years

Questions

No.	Question	Candidate Response
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's email address HERE that will be used when submitting E-RTR.
Question3	One hour unpaid lunch. Do you accept this requirement?