Desktop Services Manager

  • Stamford, CT
  • Posted 31 days ago | Updated 19 hours ago

Overview

On Site
$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Standard operating procedure
IT service management
Remote Support
Service delivery
Antivirus
Access control
Emerging technologies
Resource allocation
Operating systems
Problem solving
Video
Management
Policies
Computer hardware
Metrics
Productivity
Documentation
Encryption
Collaboration
Budget
Forecasting
Leadership
Microsoft Windows
OS X
Linux
Communication
ServiceNow
BMC Remedy

Job Details

Title Desktop Services Manager

Duration: 3-6 Month contract to hire no sponsorship, no fee upon conversion

Location: onsite 3 days a week in a location (either Stamford, CT; Southington, CT; or Waterbury, CT)

Interview: Phone and Video

Job Description:

Responsibilities:

  • Manage a team of desktop support engineers, technicians, and analysts.
  • Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.
  • Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.
  • Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.
  • Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.
  • Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.
  • Manage desktop security measures, including antivirus software, encryption protocols, and access controls.
  • Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.
  • Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.
  • Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.

Qualifications:

  • Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.
  • Strong technical knowledge of desktop operating systems (e.g., Windows, macOS, Linux), hardware components, and software applications.
  • Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Experience with IT service management tools (e.g., ServiceNow, Remedy) and remote desktop support technologies.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.