Public Safety Answering Point (PSAP) SME (Part-time)

Overview

Remote
On Site
$$120,000 - $150,000
Full Time
Accepts corp to corp applications
Contract - W2
Contract - 17 Month(s)

Skills

Cloud Computing
Artificial Intelligence
Data Processing
Streamline
Talent Management
Public Services
Recruitment
Expediting
Technical Standard
Wireless Technologies

Job Details

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Overview:

We are seeking a PSAP Subject Matter Expert who will support our client by collaborating with team members to conceptualize, deliver, and support the modern internet-based communications technology that their end-users need to succeed. The ideal candidate should have a diversity of strengths associated with supporting state, local, and city government clients with their growing need for enterprise technology solutions. This role will be expected to research, collaborate, and contribute to identifying potential technology solutions starting with the initial client engagement and then progressing through the service lifecycle to completion.

Duties:

  • Conduct design work for public safety telecommunications systems, specifically for next generation 911 systems for public safety.

  • Coordinate public safety communications needs assessments, including requirements gathering from first responders and NYSTEC clients, and analysis of design options.

  • Create public safety requirements-based specifications and incorporate into procurement documents to acquire equipment and services.

  • Manage the site-specific requirements gathering and approval process, perform quality assurance including PSAP locations.

  • Develop project scope, roles, responsibilities, and detailed implementation plans.

  • Conceptualize the initial design approach and/or have overall responsibility for the engineering work to include the specifications and design, project scope, and detailed project plans for dispatch and remote communications facilities.

  • Provide leadership and strategic implementation support for complex 911 systems.

  • Lead and participate in the development of reports, analyses, and presentations.

  • Remain current on industry, policy, funding, and legislative changes related to 911, and assess the impact to clients.

  • Share technical knowledge and expertise with peers-exchange ideas, concepts, and processes that create a strong team approach to problem solving and client solutions.

Mandatory Qualifications:

  • Bachelor's degree.

  • 7+ years of relevant experience.

  • Advanced practical experience in IP-based and wireless technologies in the public safety environment.

  • Advanced practical experience in the application of technical standards to actual product features and functions.

  • Knowledge of federal, state, and local agency activities related to public safety dispatch operations and 911 call taking.

  • Proficient with Microsoft Office Suite.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

Our AI tools assist by:

  • Analyzing resumes against job requirements
  • Supporting our recruiters in candidate data evaluation
  • Ensuring consistent review standards across all applications

Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

  • Your information is processed securely and used exclusively for recruitment purposes
  • Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
    • You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
  • All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing:

  • AI processing data is retained for a maximum of 90 days, after which it is deleted
  • All data sent to AI tools is encrypted in transit and at rest
  • AI tools comply with applicable privacy laws including GDPR and CCPA
  • Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.