POS Support Lead

  • Atlanta, GA
  • Posted 16 days ago | Updated 6 days ago

Overview

On Site
Depends on Experience
Full Time

Skills

POS support team
Oversee the installation
configuration
and maintenance of POS systems
POS systems
hardware troubleshooting
familiarity with mobile operating platforms

Job Details

Greetings everyone,

 

I hope you are staying safe. We are hiring a POS Support Lead to join our Digital Engineering team.

 

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ;/u>

Job Title: POS Support Lead

Location: Atlanta, GA

Job Type: Full-Time (Only)

Mandatory Skills: Sales experience in Restaurant or hospitality background, Agent Cubed, Aloha, Appetize, Ipos, Oracle Micros Simphony, Radiant Systems, RQ

Job Description:

 

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team, ensuring efficient system performance, and providing exceptional support to both internal stakeholders and customers.

Key Responsibilities:

  • Team Leadership: Lead and mentor the POS support team, fostering a customer-centric culture and ensuring high-quality service delivery.
  • System Management: Oversee the installation, configuration, and maintenance of POS systems, ensuring optimal performance and reliability.
  • Technical Support: Act as the primary point of contact for escalated technical issues, providing timely and effective resolutions.
  • Collaboration: Work closely with other departments to identify system requirements, implement enhancements, and streamline support processes.
  • Training and Development: Develop training materials and conduct sessions to enhance team knowledge and skills related to POS systems.
  • Performance Monitoring: Monitor system performance metrics, generate reports, and implement improvements to enhance efficiency.
  • Vendor Management: Maintain productive relationships with third-party vendors, ensuring service level agreements are met and issues are promptly addressed.

Qualifications:

  • Education: Bachelor s degree in Information Technology, Business Administration, or a related field.
  • Experience: Minimum of 5 years in a technical support role, with at least 2 years in a leadership position, preferably within a retail environment.
  • Technical Skills: Proficiency in POS systems, hardware troubleshooting, and familiarity with mobile operating platforms (Android and iOS).
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on customer service and team collaboration.
  • Problem-Solving: Strong analytical skills with the ability to address complex technical issues efficiently.
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