Windows Support Engineer

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Active Directory
CPU
Cloud Computing
Windows PowerShell
WinDbg
Operating Systems
Endpoint

Job Details

Job Description:
Windows 10 / 11 Support Engineer
Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
Investigate and identify root cause and remediation for identified Windows 10 / 11-related issues, including but not limited to:
Operating system issues
Software installation and configuration
Network connectivity issues.
Conflicting third-party applications
Monitor system performance and identify areas for improvement.
Work with other IT teams to troubleshoot and resolve complex technical issues.

Required skills:
In-depth knowledge of Windows 10 / 11 operating system, including its features, architecture, and functionalities
Ability to install and configure Windows 10 / 11 operating system on multiple platforms, including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 / 11 operating system
Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Knowledge of WMI Windows Management Instrumentation
Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 / 11 operating system
Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.

Required Experience Level:
A minimum of 8-12 years' relevant experience.

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