Overview
On Site
Up to $21
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Customer Service
Call Center
Communication
Computer Hardware
Computer Networking
Customer Facing
Help Desk
IOS Development
LAN
Management
Microsoft Windows
Network
Printers
TCP/IP
Technical Support
Tier 1
Wireless Communication
Job Details
Job Title: IT Help Desk Analyst (Tier 1 Support) Job ID: 25-09317 Location: Sacramento, CA Duration: 12 months on W2 contract
Typing Speed: Minimum 35 WPM (Attach test results)
Key Requirements:
- 1+ year IT Help Desk or Customer Service experience
- Strong troubleshooting skills (Windows, MS Office, iOS, basic networking)
- Excellent communication and client service orientation
- Experience working in a call center/help desk environment
- High School Diploma or equivalent (IT certifications preferred)
- Shifts between 6:00 AM 9:30 AM, Mon Fri
Responsibilities:
- Provide Tier 1 support for hardware/software/network issues
- Log and manage incidents/tickets
- Support mobile and desktop devices, printers, and peripherals
- Monitor systems and escalate as needed
- Collaborate with team and follow SOPs
Preferred:
- IT certifications or 2-4 year degree
- Experience in customer-facing tech support roles
- Familiarity with LAN/Wi-Fi, TCP/IP, or Utility domain a plus
Compensation:
The hourly rate for this position is $21.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.