Genesys Engineer

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

AWS connect
contact center
IVR
AWS

Job Details

Hi ,

We are looking for a Genesys Engineer | Columbus, OH - Need Local Candidates only. If you are interested, please share with me your resume at or you can reach me at - EXT: 208.

Primary Skill: Genesys, AWS-Connect, KCL



Secondary Skill (NOT a must): Java, Python , Kafka



Key Responsibilities:



Solution Design and Implementation:

Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.



Amazon Connect Configuration:

Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.



AWS Integration:

Integrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks.



Troubleshooting and Support:

Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.



Performance Monitoring and Optimization:

Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.



Knowledge Sharing and Training:

Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.



Security and Compliance:

Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.



Required Skills and Experience:



Genesys Expertise:

Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.



AWS Expertise:

In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3.



Cloud Computing:

Solid understanding of cloud computing principles and best practices.



Contact Center Technologies:

Familiarity with contact center workflows, telephony systems, and customer experience strategies.



Communication and Collaboration:

Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.



Analytical and Troubleshooting Skills:

Ability to analyze system performance, identify issues, and develop effective solutions.

Please send your resume to Navneet one at galaxy itech dot com or reach me at Four Eight Zero Four Zero Seven Six Nine One Nine / Ext- Two Zero Eight

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.