Overview
On Site
$20+
Contract - W2
Contract - 12 Month(s)
Skills
Help Desk
Mobile Device Support
Mobile Device Management
Desktop
Desktop support
Job Details
Due to client restrictions, candidates local to the region having AZ DL will be considered
- A minimum of three (3) years' experience providing technical support to end users in a fast-paced environment.
One year of Active Directory experience.
Experience with ServiceNow ticketing software.
Experience with Tanium or Workspace One MDM.
Experience providing technical support for Microsoft Windows and Office in a network environment.
Experience with preventive maintenance and procedures of workstations and laptops
Solid troubleshooting skills in desktop computer hardware and software.
Experience creating and improving technical documentation; documenting the system specifications and design.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
The successful candidate must pass a federal background check.
Only the highest qualified candidates will be considered.
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel. Candidate should be able to safely lift 50 pounds.
Must possess and maintain a valid Arizona driver's license with a clean record.
Responding to helpdesk tickets in a large enterprise environment.
Installing and maintaining desktop computer and server hardware and software.
Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters. Performing installation and patching of Windows operating systems.
Submitting weekly status reports to supervisor.
Support large conference room Audio/Visual equipment.
Mobile device support including working understanding of mobile device management tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.