Business Process Services Consultant - P&C Vendor Integration

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Beware of scams. S3 never asks for money during its onboarding process.

Title: Business Process Services Consultant P&C Vendor Integration
Location: On-site Plano, TX (preferred)
Also open to Tampa, FL; Colorado Springs, CO; or San Antonio, TX
Duration: 2 Years (Contract)
Schedule: 4 days in office
Hiring Timeline: Within 30 days

Overview

Forming a new Business Process Services (BPS) team to drive a five-year strategic initiative focused on Property & Casualty (P&C) Claims supplier integration, performance management, and process optimization. This new team will combine insurance back-office operations expertise with vendor management, data analytics, and system integration skills to enhance business efficiency and member experience.

This role will play a key part in integrating claims suppliers into the Guidewire platform, developing performance scorecards, and aligning technology roadmap with supplier initiatives.

Core Responsibilities

Insurance Back-Office Operations

• Execute back-office activities supporting key insurance functions such as new business setup, agency management, claims, underwriting support, policy servicing, and administration.
• Gather and collate information related to new accounts or renewals to support premium assessments.
• Perform due diligence and data validation on applications, ensuring completeness and accuracy before upload into the file management system.
• Assist agencies with licensing, onboarding, and training requirements, and resolve related queries.
• Support underwriting reviews and exception handling to ensure policy and risk accuracy.
• Perform policy servicing activities, including renewals, policy changes, reinstatements, maturity disbursements, and certificate reissues.
• Assist with claim settlements by reviewing payments, identifying discrepancies (e.g., duplicate or incorrect payees), and ensuring proper administration.
• Oversee risk classifications and ensure alignment with company policy and compliance standards.
• Support workflow management and assist process leads with work delegation and process oversight.

P&C Claims Supplier Integration and Management

• Assess P&C claims supplier and vendor needs, identifying opportunities for integration within the Guidewire system and related platforms such as Enlighta and CLM.
• Collaborate with suppliers to align vendor roadmaps with enterprise technology and IT roadmaps.
• Manage and optimize a diversified portfolio of suppliers to strengthen delivery capability and cost efficiency.
• Develop and monitor supplier performance scorecards containing 5 10 KPIs or SLAs, driving transparency and continuous improvement.
• Utilize data analytics to identify trends, track performance metrics, and generate actionable insights for leadership.
• Support the design and implementation of outage frameworks to manage and track vendor-related system disruptions.
• Partner across business and IT teams to ensure timely, efficient, and member-centric solution delivery.

Technology Tools

• Guidewire: Integrate claims suppliers, assess vendor connections, and manage supplier alignment.
• Enlighta: Track vendor performance, compliance, and SLAs.
• CLM (Contract Lifecycle Management): Oversee supplier contracts, renewals, and amendments within compliance frameworks.

Top Skills & Competencies

1. P&C Claims & Vendor/Supplier Expertise Deep understanding of claims operations, supplier integration, and vendor performance management.
2. Agility Ability to maneuver through ambiguity and drive progress in dynamic, evolving environments.
3. Communication Skills Strong verbal and written ability to assess opportunities, use data to support recommendations, and present solutions across all levels of the organization.

Additional Attributes:

• Highly organized, capable of managing projects end-to-end
• Analytical mindset with data interpretation and problem-solving skills
• Results-oriented and proactive in escalating issues when necessary
• Innovative thinker focused on value creation and member satisfaction
• Team-oriented collaborator with a solutions-first mindset

Experience Requirements

• 6+ years of experience in insurance operations, vendor management, or IT/business process integration
• Proven expertise in P&C insurance processes (claims, underwriting, policy administration)
• Experience with Guidewire system integration (required)
• Proficiency with data analytics, dashboard creation, and performance scorecards
• Familiarity with technology roadmaps, workflow management, and process optimization

First 90 Days Focus

• Build relationships with key stakeholders, vendors, and internal teams.
• Complete formal onboarding and gain understanding of internal governance and systems.
• Learn P&C claims environment and supplier ecosystem.
• Begin contributing to supplier integration, performance tracking, and data-driven optimization initiatives.

Ideal Candidate

An organized, agile, and innovative problem solver with strong insurance and vendor management experience, who thrives in collaborative, fast-paced environments and can deliver business results through data, integration, and process excellence.