Principal Program Manager - People & Places

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As members of the People & Places (P&P) team, we are stewards of Intuit's greatest strategic asset: Our People. Our vision is to maximize the potential of our people to accelerate Intuit's growth.

Come join the Change Leadership & Program Management team as a Staff Change and Program Manager where you will enable us to deliver outcomes with speed, empower us to drive change with excellence, and enhance our ability to scale P&P's impact across Intuit. Be a part of an experienced and innovative group of program managers that drive execution of our most important priorities. Play a leadership role in our mission-based teams that create offerings and services to accomplish things such as: build manager capability, design our workforce and workplace of the future, enable career growth and transform our HR technology for the future - to name a few. In this role you will have the opportunity to:

• Develop a high-quality program/portfolio management plan and roadmap, including specific milestones to be individually owned and tracked
• Drive execution across all workstreams of the priority and ensure the team operates with extreme ownership to deliver outcomes with velocity
• Understand the impact of changes and type of change (process, technology and organization) across multiple functions and develop the change management approach and plan.
• Foster shared accountability through defining and managing effective op mechs, tracking tools, escalation paths and processes for the team
• Identify and escalate risks, issues and dependencies to ensure the team can execute with speed
• Track progress against outcomes and provide regular updates to sponsors and P&P Leadership
• Identify when a decision or tradeoff is needed, drive discussions to assess options, and provide principled and data driven recommendations to stakeholders for final decision

We are an empowered and respected team that is focused on the most important work of the P&P organization.

This role will be based in our Mountain View, CA or San Diego, CA office (hybrid, 2-3 days per week in office.)

Qualifications

• 7+ years of program management experience in a SaaS based technology company, with direct experience working with multiple cross-functional teams; Experience working with HR and Employee Programs as well as technical aptitude are pluses
• Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information; lead and drive change; deliver results
• Excellent balance of people, organizational, and technical skills. Ability to execute and deliver successfully in situations where authority is not a given
• Thrive in a culture of ownership, delivery, and innovation
• Comfortable bending between the tactical and strategic
• Ability to communicate at all levels with clarity and precision both written and verbally
• Effective presenter, negotiator, collaborator - regardless of organizational structure or hierarchy
• Ability to drive progress and adapt in a rapidly changing environment
• Professional, team player with strong leadership and interpersonal skills
• BA/BS degree is in Business, Human Resources, Computer Science, Engineering (related fields is desired) or equivalent work experience

Tools

• Highly skilled in the creation of program plans, presentations, roadmaps, dashboards, stakeholder communications and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences including technology and business executives
• Advanced proficiency in the use key tools such as SmartSheet and Google suite.
• Working knowledge of Project Management, Lifecycle Management and Agile tools

Responsibilities

• You will lead and drive program/portfolio planning and execution in partnership with cross-functional groups such as Technology, Legal, Communications and Intuit business units to deliver successful business outcomes. Programs can include P&P product & service development, HR technology transformation and extensive change management
• You will be a thought partner to sponsors and directors, contributing to work content and looking around corners for upcoming risks
• You will be a role model for change leadership, ensure effective change management is part of the programs you lead and will be part of building this capability across the organization
• You will drive program roadmaps and dashboards across complex, multi-phase programs involving multiple contributing teams
• You will drive your program teams to deliver strategic outcomes with velocity; manage dependencies and remove obstacles that stand between your teams and business success using best practices for initiating, planning, and executing critical cross-functional programs end-to-end
• You will ask the right questions to help identify technical gaps, facilitate decision making and drive trade-off decisions when needed to achieve the program outcomes
• You will drive areas of improvement across the program/portfolio in partnership with stakeholders to enable cross Intuit acceleration.
• You will coach and mentor Program Managers to grow their skills to create an environment where program managers can do the best work of their lives.
• You leverage strong relationships and operational rigor to foster collaboration and shared accountability for outcomes across appropriate P&P functions and other critical partners
• You keep the big picture in mind and tie the program/portfolio and Intuit strategy together including industry context.