Systems Integration Specialist Advisor

Systems Integration Specialist Advisor to join our team in Fully Remote .

Description:

The VDI Systems Integration Specialist Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.

The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization

Job Responsibilities:

Act as an escalation point for all support-related activities.

Coordinates technical activities on specific accounts and ensures KPI and deadlines are met.

Design and implement complex VDI / App Delivery Virtualization projects using various technologies

Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms

Supports his/her team when technical issues rise in his/her scope of expertise.

Develop repeatable standards and implementation processes to ensure product uniformity and quality

Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments

Apply best practices, strategies, methodologies, and approaches to large scale projects

Create and maintain support documentation, work instructions and knowledge base articles

Facilitates collaboration and information sharing team.

Motivates, encourage team collaboration and sharing of best practices.

Fosters innovation mindset.

Focus on automation and optimization of resources to improve efficiency.

Is available and able to drive high severity incidents that occur within the scope of their role

Participate in 24/7 on-call rotation

Adhere to the Change Management and other ITIL processes.

Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

7+ years of IT infrastructure technical implementation experience required

7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.

Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).

5+ years of experience with Azure Virtual Desktop.

Technical knowledge of storage subsystems.

Server hardware fundamentals

In-depth technical knowledge on on-premises hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL(VCP VMware Certified Professional highly preferred).

Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices

Extensive skills with Windows Networking, Active Directory, and profile management.

Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices

Demonstrated ability to assess, implement, and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.

Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments

Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements

Respect deadlines and procedures agreed at team level or with the customer

Ability to listen, learn and improve

Organizational skills and ability to work on multiple projects and/or assignment simultaneously

Excellent English skills, both written and verbal

Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator Associate, AWS Certified Solutions Architect Associate)

Nice to have: Windows 365, AWS Workspaces, Nerdio, iGEL