Nuclear Customer Success Engineer

BENEFITS:

• Competitive salary, bonus structure, and equity opportunities.
• Empowering work culture with the opportunity to make substantial impacts.
• Exposure to cutting-edge AI and machine learning techniques.
• Unlimited vacation policy.

ROLE & RESPONSIBILITIES

We are currently seeking a versatile and highly motivated Nuclear SME/Customer Engineer to join our team. This role encompasses various responsibilities, including onboarding of new customers, supporting existing nuclear customer base, deployments of software platform on customer's infrastructure, or provisioning of new SaaS instances of the platform. As such, this role requires a balanced mix of technical and business acumen, enabling the candidate to address both IT-related queries and broader business challenges presented by our clients.

• Customer Support and Relationship Management
• Technical Assistance and Implementation
• Business Consultation and Advisory
• Feedback, Improvement, and Advocacy
• Software Configuration and Optimization

ESSENTIAL QUALIFCATIONS

• Degree in a technical or business-related field.
• Extensive experience in the nuclear industry.
• Deep understanding of nuclear plant operations, processes and related compliance.
• Strong understanding of software and technology, preferably with experience in AI or Machine Learning.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with an analytical approach.
• Business acumen with an ability to understand and address customer business needs.

BONUS QUALIFCATIONS

• Experience in customer success, technical support engineer, or a related role.
• Experience with application containerization technologies such as Docker and Podman
• Experience with Linux
• Familiarity with generative AI, Postgres, Python, React, and related technologies.
• Proficiency in Azure Cloud, Terraform and Kubernetes
• Previous experience in a startup environment.

WHY AVERRO?

VETERAN OWNED: We support and place a high number of veterans.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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