Job Title: Microsoft Dynamics 365 CE CRM Developer / Configurator - MASH Pro Tech - Remote | Dice.com

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Job Title: Microsoft Dynamics 365 CE CRM Developer / Configurator

Remote • Posted 10 hours ago • Updated 10 hours ago

Contract Independent

Contract W2

Remote

Depends on Experience

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MASH Pro Tech

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Job Details

Skills

Azure
DevOps
Agile methodologies

Summary

We are seeking an experienced Microsoft Dynamics 365 CE (Customer Engagement) CRM Developer / Configurator to design, develop, and implement business solutions using Microsoft Dynamics 365 Customer Service. The ideal candidate will have hands-on expertise configuring Dynamics 365 CE applications, integrating with external systems, and delivering efficient solutions for high-volume contact center environments.

Key Responsibilities

Develop and configure business applications within the Microsoft Dynamics 365 CE CRM ecosystem.
Implement and customize Dynamics 365 Customer Service modules, including Omnichannel for Customer Service, Unified Routing, and case management.
Manage solution design, customization, and configuration including entities, forms, views, workflows, business process flows, and dashboards.
Integrate Dynamics 365 CE with ERP systems, payment gateways, and other back-office applications.
Collaborate with stakeholders to analyze business needs and translate them into scalable CRM solutions.
Support the implementation of Contact Center applications, including telephony (IVR) and self-service web portals.
Ensure solutions align with Agile methodologies and deliver within project timelines.
Maintain user management, security roles, and permissions within Dynamics 365 CE.
Utilize Microsoft Office 365 tools (Teams, Word, Excel, PowerPoint) and Azure DevOps (ADO) Testing Module for documentation and testing.
Stay current with Dynamics 365 CE updates and Microsoft s Power Platform capabilities.

Required Skills & Experience

Skill / Qualification	Required / Desired	Years of Experience
Experience in developing and configuring business applications within MS Dynamics 365 CE CRM landscape	Required	5+ Years
Experience configuring Dynamics 365 Customer Service functionality (Omnichannel, Unified Routing, etc.)	Required	3+ Years
Deep understanding of Dynamics 365 CE capabilities, customization, configuration, and user management	Required
Strong knowledge of Contact Center applications (Telephony, IVR, web portals, mobile apps)	Required
Advanced knowledge of Dynamics 365 CE functionalities with 2+ successful implementations in high-volume contact centers	Required
Hands-on experience integrating Dynamics 365 CE with ERP and payment systems	Required
Familiarity with Agile development methodologies	Required
Proficient in Microsoft Office 365 Suite and ADO Testing Module	Required
Bachelor s degree in Business Management, Information Systems, or related field	Required
Certifications: See Job Description for Required Microsoft Certifications	Required

Preferred Certifications

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Soft Skills

Strong communication and analytical abilities
Ability to work cross-functionally and manage multiple priorities
Attention to detail and commitment to quality deliverables

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91166674
Position Id: 8808189
Posted 10 hours ago

Company Info

About MASH Pro Tech

Welcome to MASH Pro Tech, where innovation meets excellence. We are a leading technology solutions provider dedicated to transforming businesses through cutting-edge technology and unparalleled expertise. Our mission is to empower organizations with the tools and knowledge they need to thrive in the digital age.

Choosing MASH Pro Tech means partnering with a team that is passionate about technology and dedicated to your success. We take the time to understand your business and develop solutions that drive real results. With our extensive experience and commitment to excellence, you can trust us to deliver the best possible outcomes for your organization.

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MASH Pro Tech

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Key Responsibilities

Required Skills & Experience

Preferred Certifications

Soft Skills

Company Info

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