Senior Support Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Communication
Dashboard
Database
Dynatrace
IT Service Management
Management
Programming Languages

Job Details

We are looking for Senior Support Analyst for our client in Toronto, ON
Job Title: Senior Support Analyst
Job Location: Toronto, ON
Job Type: Contract
Job Description:
  • Perform system health check monitoring alerting and corresponding action as required.
  • Lead the investigation and analysis of application operational failures through to resolution and drive follow up for root cause identification.
  • Analyze system monitoring dashboard Dynatrace logging system ELK and other tools to identify potential issues conflicts and risks.
  • Responsible for ensuring the production and maintenance of high quality support documents and processes.
  • Promotes innovative and improved methods of working and implements best practices.
  • Participate in walkthrough reviews of project release hand over specifications programs Implementation plans and PIV test plans.
  • Write SQL queries against database and generate reports.
  • Establish healthy working relationships across variety of IT partners units and platforms to build influence and impact with key business partners.
Must Have:
  • Excellent interpersonal and communication skills verbal and written.
  • Deadline Driven and result oriented able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
  • Strong experience in troubleshooting.
  • Understanding of one or more of the following programming languages databases platforms code management tooling andor web technologies.
  • Experience with SRE Site reliability Engineering Tools such as PagerDuty
  • Knowledge of SQL.
Nice To Have:
  • Experience with architecture process workflow analysis and design.
  • Familiarity with ITSM.
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