Overview
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 2+ mo(s)
Skills
Service Management
Optimization
IT Infrastructure
Operational Excellence
Continuous Improvement
Service Level
KPI
Policies and Procedures
Asset Management
Incident Management
Problem Management
Release Management
Auditing
Evaluation
Workflow
Reporting
Innovation
IT Operations
Change Management
ServiceNow
BMC Remedy
JIRA
IT Service Management
Artificial Intelligence
IT Transformation
ITIL
Analytical Skill
Problem Solving
Conflict Resolution
Leadership
Mentorship
Team Building
Communication
Stakeholder Management
Management
Adaptability
Project Management
Agile
DevOps
Regulatory Compliance
IT Asset Management
Software Development
Software Development Methodology
SANS
Job Details
Title: IT Service Management (ITSM) Lead
Location: Plantation, FL
Duration: 3 month contract to hire
Compensation: up to $60 per hour; $120,000 per year
Work Requirements: , Holders or Authorized to Work in the U.S.
IT Service Management (ITSM) Lead
The IT Service Management (ITSM) Lead is a key member of the IT Technology Services team, responsible for driving service management and delivery excellence within the client. This role requires deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts. The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL (Information Technology Infrastructure Library) practices, fostering a culture of continuous improvement and operational excellence.
Our benefits package includes:
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
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Location: Plantation, FL
Duration: 3 month contract to hire
Compensation: up to $60 per hour; $120,000 per year
Work Requirements: , Holders or Authorized to Work in the U.S.
IT Service Management (ITSM) Lead
The IT Service Management (ITSM) Lead is a key member of the IT Technology Services team, responsible for driving service management and delivery excellence within the client. This role requires deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts. The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL (Information Technology Infrastructure Library) practices, fostering a culture of continuous improvement and operational excellence.
While other duties may be assigned by the supervisor or a supervisor's delegate, the ITSM Lead's responsibilities include the following:
- Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
- Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization
- Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them
- Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
- Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards
- Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations
- Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests
- Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders
- Ensure accurate and up-to-date records of all IT assets, including their life cycle status
- Audit and evaluate existing processes to identify areas of improvement, automation, and integration
- Lead the evaluation, selection, and implementation of ITSM tools and platforms
- Ensure the effective configuration and integration of ITSM tools to support automated workflows and reporting capabilities
- Identify opportunities for innovation and improvement within IT operations and services
- Supervise new ITSM staff as the clients IT Service Management practice grows
- Provide guidance and mentorship to IT staff on ITIL practices and related ITSM tools
- 5+ years in IT service management, with a strong emphasis on ITIL practices and change management
- 3+ years of experience with ITSM tools such as ServiceNow, BMC Remedy, Jira, or equivalent platforms
- 2+ years in a leadership capacity
- Proven track record of leading ITSM initiatives in a mid-to-large scale organization
- Experience in automation and AI-driven IT service enhancements
- Leadership in large-scale IT transformation projects
In depth understanding of ITIL best practices and frameworks - Excellent organizational, analytical, and problem-solving skills
- Leadership qualities, including mentoring and team-building skills
- Exceptional communication and interpersonal skills
- An affinity for collaborating effectively with cross-functional teams
- Strong stakeholder management abilities
- Proven ability to manage multiple priorities in a fast-paced environment
- Adaptability and resilience in a fast-paced, changing environment
- Experience with project management methodologies and tools
- Familiarity with Agile and DevOps practices
- Knowledge of regulatory compliance requirements related to IT asset management
- Experience with software development lifecycle (SDLC) processes
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
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