REL Documentation Specialist I

Job#: 2084428

Job Description:

Description

To support Navy Federal by participating in the development and follow-up analysis of policy and

process updates. To provide end-user support for manuals and Navy Federal Systems. Works under

general supervision with limited discretion. Develops alternate course of action based on

precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited

latitude.

Responsibilities

Ensure project deliverables are met in accordance with customers expectations, timelines

& budget constraints

Build and maintain relationships with team members, management, key stakeholders

and/or external contacts (vendors, etc.)

Conduct research and preparation of reference material

Ensure effective management of projects from inception through implementation

Identify, communicate and resolve technical, tactical and operational project issues and

risks

Maintain documentation library to ensure currency of processes

Provide training to end user in the use of electronic manuals and reference material

Review proposed policy and procedure changes for technical adequacy, completeness,

compliance to regulations

Administer and Develop eNet content

Conduct and/or facilitate user acceptance testing to include developing and executing test

cases, communication with project teams, validating and documenting results

Ensure clear, concise and effective communication of material

Interact with various sub-teams to determine user requirements and specifications

Organize policy and procedures according to set standards

Recommend strategy for communications

Serve on teams and task groups for projects/initiatives within the business unit &/or across

the organization

Write online reference material, instructions and communications

Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment

Experience in composing correspondence that adheres to grammar and Navy Federal

writing style and standards

Experience in managing multiple priorities independently and/or in a team environment to

achieve goals

Experience in researching, compiling, and documenting data, business processes, and

workflow

Experience in working and participating in cross-functional, multi-dimensional teams and

projects

Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues,

management, editing/authoring tools and development

Desired - Working knowledge of Navy Federal products, services, programs, policies and

procedures

Basic database and presentation software skills

Basic skill capturing and translating processes and requirements into easily understood

terms

Basic skill exercising initiative and using good judgment to make sound decisions

Basic verbal and written communication skills

Effective organizational, planning and time management skills

Effective skill following, interpreting and applying relevant data/instructions to guidelines,

procedures, practices and regulations

Desired - Associates Degree in Communication Studies or the equivalent combination of

training, education, and experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.