Service Support Specialist

• The RSN Operations Support Specialist is a critical part of the Support Network (RSN) Operations team, responsible for supporting field operations and back-office case management.
• This role ensures process compliance, quality control, documentation development, and escalated issue resolution, while serving as a key resource and liaison to both internal and external stakeholders.

Responsibilities:

• Provide reporting support, monitor field rosters, and manage territory assignments
• Develop, maintain, and assemble documentation supporting business operations and procedures
• Act as the primary contact for escalated and complex issues across multiple processes
• Serve as a liaison to internal and external stakeholders
• Use spreadsheets and databases to manage program logistics and track effectiveness
• Conduct audits to assess compliance and identify errors; make corrections or escalate issues
• Ensure programs adhere to best practices and solicit feedback for continuous improvement
• Support special projects requiring business process expertise
• Contribute ideas for process improvement and drive execution
• Act as a key resource on departmental programs and procedures

Requirement/Must Have:

• Associate's degree with at least 1 year of relevant experience
• Proven ability to solve complex problems efficiently
• Strong understanding of business processes in a support environment
• Effective oral and written communication skills
• Ability to multitask and manage multiple functions simultaneously
• Strong organization and planning skills
• Intermediate computer skills with ability to perform advanced functions in various tools

Should have:

• Experience using SAP and Salesforce
• Advanced skills in Google Workspace (Docs, Candidateets, Drive) and Microsoft Office
• Bachelor's degree in Business, Finance, Accounting, or Supply Chain (preferred)

Skills:

• Customer service-oriented with a positive attitude and empathy
• Fast learner with an agile mindset
• Strong data entry and documentation abilities
• Effective communicator and collaborator

Qualification or Education:

• Associate's degree required
• Bachelor's degree preferred