Overview
Skills
Job Details
Role: Salesforce Admin/Analyst
Location: Detroit, MI (4 days onsite/week)
Duration: Contract-to-hire (3-6 month contract before hire)
Start: As soon as possible
Job Summary
The Salesforce Analyst/Administrator reports directly to the Director, Salesforce Applications and performs technology business analyst and administrator responsibilities. The Salesforce Analyst gathers and documents business requirements, including technical specifications, frequent issues/resolutions for helpdesk to assist with, performs 2nd level application support, escalating issues to software vendors when needed. Application support includes but is not limited to Salesforce, and it s related/integrated software, such as Nintex, DealSumm, DealPath, and Box.
Requirements
- A minimum of 2 years in Salesforce or a related application
- Certification as Salesforce Administrator
- Experience participating on technical teams in the architecture, development and integration planning and execution of applications
- Experience working with business partners gathering and documenting business requirements to create technical specifications, plans and business cases for projects
- Strong analytical and problem-solving skills to diagnose, evaluate and resolve complex issues, or when appropriate, escalate or route them to appropriate teams or external vendors
- Ability to think conceptually to ensure all parts of an application function together and as intended using problem-solving skills to address and resolve issues