Exciting IT Role IT Support Analyst /Google Workspace Hybrid Opportunity

Job Title: Technical Support Analyst

Location: Forsyth, GA 31029

Interview Type: Either Web Cam or In Person

Duration: 8+ months contract (Possible extension)

Description:

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.

This position will be located at either the State Offices South location (Tift Campus) in Forsyth, GA or the Georgia Correctional Industries location in Decatur Georgia upon request. Travel will be required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six-month training period.

Mileage Re-imbursement:

- If going to a correctional facility, expensing mileage will be allowed.

- Going to one of the sites (Decatur or Forsyth) for regular work, mileage re-imbursement will NOT be allowed.

Key Responsibilities:

• Manage and administer the Google Chrome Management Console for all GDCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
• Configure, deploy, and update Chromebooks, extensions and educational applications
• Enforce device and user policies, including content filters, sign in restrictions, and security settings
• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education
• Troubleshoot hardware, software and connectivity issues related to Chrome devices
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools
• Maintain accurate inventory records for Chrome devices and peripherals
• Document support procedures, user guides, and troubleshooting steps
• Analyze support trends to recommend improvements in device management and user experience
• Monitor system performance, updates and security compliance within the Chrome environment

Qualifications:

• Associates or Bachelor's degree in Information technology, Computer Science or related field (or equivalent experience)
• 2+ years of experience providing IT support or systems administration preferably in an educational setting
• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Technical Skills

• Proficiency with Google Admin Console, Chrome Management Console and Google workspace
• Proficiency in Apple products and Mac support
• Familiarity with device imaging, policy configuration, and remote management tools
• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
• Experience supporting web-based applications and learning management systems (LMS)

Preferred Qualifications

• Google Certified IT Support Professional or Google Certified Administrator
• Experience with large scale Chromebook deployments
• Familiarity with content filtering tools and device compliance reporting

Working Conditions

• Standard office and/or hybrid work environment
• Travel is required throughout the state of Georgia
• Occasional lifting of up to 25 lbs
• Will be required to go into prison setting with escorts