HRMS Workday Support Analyst

Position: HRMS Workday Support Analyst

Duration:6 Months

Location: Augusta,ME(Hybrid)

(Local Candidate of New England Area Only & Required State Client Experience )

Top Skills:

• Experience with HRMS, preferably Workday.
• Experience supporting end users with large-scale system rollouts or transitions.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, with the ability to explain processes in clear, simple language.

Job Description:

The Project Management Office (PMO) for the State of Maine is seeking up to 4 detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within the State of Maine, based on emerging needs. One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched State of Maine Human Resources Management System using the Workday platform.

This is a hands-on role that combines technical familiarity with strong interpersonal skills. You will work directly with employees-both virtually and in person (Augusta, ME)-to help them understand, navigate, and successfully use the new system.

Key Responsibilities:

• Provide friendly, real-time assistance to state employees using the new Workday-based HR system, both virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with staff.
• Guide employees step-by-step through HR processes in Workday, ensuring they feel confident using the system.
• Assist with entering information, navigating screens, and correcting errors as needed.
• Troubleshoot and resolve issues, escalating unresolved concerns when appropriate.
• Track questions, follow up on open issues, and ensure employees receive timely answers.

Qualifications:

• Experience supporting users during a Workday rollout or role implementation.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, with the ability to explain processes in clear, simple language.
• Strong organizational skills and attention to detail.
• Experience using online meeting tools such as Microsoft Teams.
• Ability to adapt to different needs and work effectively with diverse groups of people.

Preferred Skills:

• Experience supporting large-scale system rollouts or transitions.
• Ability to work with unique or non-standard work schedules, especially in public sector environments.
• Experience creating or updating user-friendly support materials, such as guides or FAQs.
• Familiarity with HR or payroll processes is helpful but not required.
• Willingness and flexibility to travel to Augusta, as required.

Required skills:

• Experience with HRMS, preferably Workday (Time Tracking & Work Schedule).
• Experience supporting end users with large-scale system rollouts or transitions.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, with the ability to explain processes in clear, simple language.

Preferred skills:

• Familiarity with the rollout of State Government HR Systems or similar government systems.
• Ability to work with unique or non-standard work schedules, especially in public sector environments.
• Experience creating or updating user-friendly support materials, such as guides or FAQs.